One of the continuing IT trends in the retail industry is the adoption of kiosks to modernize the checkout process. Restaurants, supermarkets and other retail stores are finding that many customers prefer using kiosks for both ordering and payment.
Kiosk Industry reports that, when customers can enter their own order specifications, “accuracy and speed of service are increased, resulting in higher customer satisfaction. Furthermore, they are likely to spend more.”
The publication notes research by Fortune Business Insights, which predicts that the global kiosk market will grow from $22.69 billion in 2021 to $51.05 billion in 2028, citing the increased adoption of cloud computing and contactless payment solutions as drivers for this continued growth.
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