At this year’s NRF 2023: Retail’s Big Show, experts noted that creating a seamless, secure customer experience is highly complex. That’s why retailers are leveraging in-store automation, artificial intelligence and data analytics to help orchestrate digital experiences while monitoring for theft in the background.
Every year, inventory loss is “a nearly $100 billion problem for the industry,” according to the National Retail Federation’s 2022 Retail Security Survey. As a result, retailers are turning to a variety of artificial intelligence-based solutions, including video analytics at the point of sale or self-checkout, radio frequency identification heat maps, autonomous security robots and more. Here’s what IT leaders need to know.
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